Predictors of Usability of a Mobile Intelligent Agent Information Provider for College Students

This study determined the factors that influenced usability of a mobile-based intelligent agent called “AskRed.” The design-related were evaluated in terms performance, accuracy, responsiveness, aesthetics, and completeness. software was satisfaction intention to re-use software. received favorable ratings from students. Experts' evaluation recommended strengthening design security, completeness, ease-of-use. Multiple regression analyses showed performance completeness re-use. Aesthetics responsiveness but not Responsiveness had negative impact on satisfaction. predictive powers equations are 58% 73%. provided empirical evidence predictors an used university setting.